30-Day Worry-Free Guarantee
At Gorilla Gadgets we truly value our customer’s satisfaction and will always do our best to provide quality products. However, if you are unsatisfied with your gorillagadgets.com purchase, you may be eligible for a refund within 30 days from the original purchase date.
Orders from 3rd-party marketplaces or authorized retailers, such as Amazon, Walmart, Woot, etc., may be subject to that marketplace or retailer’s return policies. Please contact the marketplace or retailer where you made your purchase for their return policy.
We are not obligated to refund unauthorized returns. Please read our return policy conditions and return process below before sending any return items.
30-Day Return Policy Conditions
If the following conditions are not met, Gorilla Gadgets reserves the right to refuse the return or to charge a restocking fee of at least 20%.
Refunds can only be credited back to the original form of payment. Items purchased with gift certificates will receive a store credit.
Return shipping costs are at the buyer’s expense, unless the return falls under a warranty issue. It is highly recommended to use a trackable shipping service with insurance, as we are not responsible for return shipping issues.
Item(s) must be in reselling and working condition. If the item(s) are not working due to a manufacturer defect, please see our warranty policy below.
All original purchase contents must be returned. This includes, but is not limited to, cables, accessories, bundle items, and promotional items. If original contents, bundle items, or promotional items are not returned, the value of the item(s) will be deducted from the amount refunded.
- Gift Certificates
- Clearance/Final Sale Items
- Expedited Shipping Costs
- Screen Protectors
6-Month Limited Warranty
Gorilla Gadgets warrants its products against defects in assembly, materials, or workmanship for up to 6 months from the original purchase date. This limited warranty covers only replacement of the product itself. However, the product may be eligible for refund if within 30 days of the original purchase.
This limited warranty is non-transferable and covers only the original end purchaser. This limited warranty covers only products purchased directly from gorillagadgets.com, or authorized retailers and authorized marketplaces.
Please read our 6-month limited warranty conditions and replacement process below before sending any items to ensure you are covered.
6-Month Limited Warranty Conditions
The consumer must retain proof of purchase for the warranty period.
The warranty period is valid from the original date of purchase of the product.
This warranty extends only to defects in assembly, materials, or workmanship occurring under normal use of the product.
Not Covered By 6-Month Limited Warranty
- Normal wear and tear from product use.
- Goods that are damaged through uses for which they were not intended, misuse, mishandling, removal and/or re-installation, neglect, accident, or tampering.
- Goods that are damaged as a result of other third-party products.
- Screen protectors.
- Any misrepresentations given that are not covered in this warranty.
Return or Replacement Process
- If your item(s) is eligible for return or replacement, send us an email via firstname.lastname@example.org with “Replacement” or “Refund” and your order number as the subject. Please write your name, item(s), and details of your return/replacement reason in the email message.
- Please allow 1-2 business days for us to reply by email with our decision to refund or replace the item(s).
- If the return or replacement is authorized, please send your item(s) with the corresponding order number to: Gorilla Gadgets Returns Dept., 2650 Walnut Avenue, Suite E, Tustin, CA 92780.
If replacement is authorized under warranty, we will send you a return shipping label via email for you to print and use. Shipping costs for returns under our 30-day return policy are at the buyer’s expense.
- Please allow 5-10 business after we receive your return package for a refund to be credited to your account, or for a replacement to be sent.
Sole and Exclusive Remedy
Your sole and exclusive remedy for a breach of this limited warranty, and Gorilla Gadgets’ sole and entire liability is, at Gorilla Gadgets’ option, to replace the defective product or refund the purchase price of the defective product if within 30 days of the original purchase date. Replacement, including shipping costs, shall be made at Gorilla Gadgets’ expense. Gorilla Gadgets reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind, depending on availability. Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period.
Except as expressly set forth above in this limited warranty, Gorilla Gadgets LLC makes no other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third party rights, merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations set forth in this limited warranty. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you.
Limitation of Liability
In no event shall Gorilla Gadgets LLC be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, or loss of use of the product or any third party products that are used in or with the product, even if Gorilla Gadgets LLC has been advised of the possibility of such damages. Gorilla Gadgets LLC has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the products, including, without limitation, laptops, cell phones, MP3 players, DVD players or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Gorilla Gadgets LLC shall be limited to the amount actually paid by you for the product. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.